At Drama Call, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below. By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

We accept returns only for eligible items that meet the following conditions:

  • The return request is submitted within 14 days of the delivery date.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, accessories, and packaging are included.
  • The item is free from stains, odors, damage, or signs of misuse.
  • Proof of purchase or the order confirmation is provided.

Returns that do not meet these requirements may be declined.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards.
  • Final sale or clearance items.
  • Customized or personalized products.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Items returned without their original packaging or tags.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To help us process your request quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging.

After reviewing your request, we will determine whether you qualify for a replacement, exchange, or refund.

Return Process

To initiate a return:

  1. Contact our customer support at admin@dramascall.com.
  2. Include your order number and the reason for your return.
  3. Wait for return authorization and instructions.
  4. Securely package the item and return it to the address provided by our support team.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to the original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Exchanges

We offer exchanges only for items that arrive damaged, defective, or incorrect. Exchange requests are subject to product availability.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been processed or dispatched, cancellation requests cannot be guaranteed.

Shipping Costs

  • Original shipping charges are non-refundable unless the return is due to our error.
  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Refused Deliveries

If a package is refused or returned due to an incorrect address, failure to collect, or unpaid customs duties, any refund issued may exclude shipping costs and any applicable return fees.

Fraud Prevention

We reserve the right to refuse refunds or returns that appear fraudulent, abusive, or inconsistent with this policy.

Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Any updates will become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact us.

DramasCall

Email: admin@dramascall.com

Our customer support team is committed to responding as quickly as possible and providing the best possible assistance.