SHIPPING
ORDERS ARE PROCESSED MON-FRI AND SHIPPED WITHIN 3-5 BUSINESS DAYS FROM THE UK
UK ORDERS SHIPPED VIA ROYAL MAIL
INTERNATIONAL ORDERS SHIPPED VIA PARCELFORCE
**Please be aware that customers outside of the UK may incur additional customs duties or taxes or other customs requirements. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances.
PLEASE CONTACT HELLO@DRAMACALL.COM FOR ANY SHIPPING ENQUIRIES
RETURNS
ALL OUR SALES ARE FINAL, UNLESS AN ERROR HAS BEEN MADE ON OUR PART
-
- RETURNED ITEM(S) MUST BE IN NEW & UNUSED CONDITION IN ITS ORIGINAL PACKAGING
- ONCE YOUR ORDER IS RECEIVED AND INSPECTED, A REFUND WILL BE PROCESSED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 3-5 DAYS
- SHIPPING CHARGES, DUTIES & TAXES ARE NON-REFUNDABLE
EXCEPTIONS
DUE TO THE NATURE OF OUR BRAND WE DON’T OFFER EXCHANGES AS WE CARRY VERY LIMITED STOCK
WE MAY MAKE DEDUCTIONS FROM REFUNDS TO REFLECT ANY REDUCTION IN THE VALUE OF THE ITEMS WHICH MAY HAVE RESULTED FROM YOUR HANDLING OF THEM.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day.
During peak seasons (holidays, sales events, or promotional periods), processing times may be slightly longer. If there is a significant delay, we will notify you via email.
2. Shipping Methods and Delivery Times
We offer the following shipping options at checkout:
| SHIPPING METHOD | ESTIMATED DELIVERY TIME | COST |
|---|---|---|
| Standard Shipping | 2 to 15 business days | Free |
| Expedited Shipping | 2 to 15 business days | Free |
| Express Shipping | 2 to 15 business days | Free |
| International Shipping | 2 to 15 business days | Free |
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays due to weather, customs, or carrier issues are beyond our control.
3. Shipping Costs
We strive to keep shipping simple and transparent:
- Flat Shipping Rate: $15 USD on all orders under $500 USD
- Free Worldwide Shipping: on all orders over $500 USD
Shipping costs are displayed at checkout before payment confirmation.
Address: 221B Baker Street, London NW1 6XE, United Kingdom